T2 Computing

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Sales Development Representative

Location: New York City

Position Summary:

The Sales Development Representative is responsible for managing and growing a targeted client base using email, telephone, and customer relationship management tools to achieve quarterly and annual goals. This will be a dual role; the Sales Development Representative will spend half of their time supporting outbound sales and half their time focused on managing and driving business in their own accounts, focusing on small to medium business in the media and entertainment space and other markets. The majority of their sales activities will be phone and email based, with a few in-person meetings for nearby clients. Sales Development Representatives become a consultant, negotiator, and trusted advisor for their clients. They will achieve their sales quota by creating strong relationships, delivering outstanding customer service, and through proactive account management. Sales Development Representatives will partner with channel partners to maximize revenue and margin opportunities by pursuing and nurturing new leads.

This role is ideal for a candidate who enjoy selling, is achievement-oriented, works well in a team, and enjoys a dynamic environment focused on delivering full solutions with the latest technology.

Principal Duties:

Sales Responsibilities
  • Sells complete solutions consisting of hardware and professional services to solve client’s needs and pain points
  • Develops, manages, and strengthens relationships with customer base by communicating effectively, recommending solutions, and providing exceptional service.
  • Uncovers new opportunities and expands within existing accounts
  • Drives growth of run rate business and closure rates for large opportunities
  • Engages the entire T2 Sales Team to provide the best full solution and overcome business problems for our clients (Solution Engineer/Architects, Engineers, Project Managers, Account Managers, Professional Services and Support team, Executive Team)
  • Achieves and exceeds personal sales targets/quotas.
  • Pursues leads to grow T2’s account base
  • Supports the rest of the SDR team to ensure all T2 clients consistently receive exceptional customer service.
  • Tracks all sales opportunities in Salesforce and keeps an updated pipeline of business
  • Follows the T2 Computing sales path as defined in Salesforce and provides all of the relevant information at each stage
  • Logs client and vendor meetings in Salesforce with detailed notes
  • Research and build “cold accounts” (i.e. adding contacts, sending emails, warm calling)
  • Generate new business opportunities to fuel the Enterprise or Corporate pipeline
Vendor Relations
  • Attends vendor and internal trainings (in person, or online) to learn and stay updated about current technology and products we can sell.
  • Creates and maintains good relationships with all of our vendors and partners
  • Understands the deal registration process with each of our vendors and submits deal registrations for all qualifying opportunities.
  • Works with our vendors to uncover new business and new opportunities within existing accounts
Administration / Logistics
  • Processes quote and order requests received via telephone, e-mail, web portal, and facsimile in a timely and efficient manner.
  • Handles the logistics for the entire order process, from receiving payment/purchase order, to having the product being delivered on time, and everything in between.
  • Resolves any issues that arise quickly and professionally
  • Delivers excellent customer service
  • Provides customer business reporting when needed.
  • Works with T2 Computing Project Managers to ensure tracking and delivery of any hardware necessary for Professional Services projects
  • Facilitates interaction between customers and partners/manufacturers when appropriate.
  • Sells and handles the logistics of rentals
  • Promotes use of all of T2 Computing’s services, offerings, tools and technology (Web Site, EPP Stores, Corporate Services, etc).

Accountability:

  • Achieve and exceed team sales quotas as defined
  • Customer retention to exceed 90% of accounts
  • Customer sales growth to match the budget and goals of the T2 sales team
  • Sales activity goals achieved each quarter (calls/emails/meetings logged in Salesforce)
  • All sales opportunities entered and tracked in Salesforce
  • All professional services opportunities entered and tracked in Salesforce

Competencies & Experience:

  • Minimum of 1+ years sales experience
  • Minimum Education: High school diploma or GED
  • Preferred Education: Bachelor’s Degree or equivelant relevent experience
  • High level of commitment to exceptional customer service and relationship building
  • Strong written and verbal communication skills
  • Strong problem solving, organizational, and interpersonal skills
  • Ability to work both individually and in a team environment
  • Ability to work in a very fast-paced sales environment
  • Proficiency in Apple software, G-Suite (formerly Google Apps), CRM, and office productivity tools (Salesforce experience a plus)

Solutions Architect/ Pre-Sales Engineer

Location: New York City
Travel: Limited travel

Role Description:

The Solutions Architect (SA/PSE) is required to possess both technical and pre-sales capabilities. The individual must have stellar people skills combined with high technical acumen and experience. The SA/ Pre-Sales Engineers works with the Sales team to provide technical expertise, and collaborates with the company’s other business units. He/She is responsible for proposing solutions that accurately reflect the technical demands of a project and client requirements.

The SA supports the generation and issuance of proposals and occasionally act as the “Executive Engineer” on engagements. This role requires proximity to the office as most duties involve daily contact with Sales and PS.

Key Domain Expertise:

  • Video content acquisition and ingest, video production and editing systems.
  • IP/networking for file-based production including servers, network, storage and archive configurations.
  • Software solutions including transcoding, video rendering, content delivery and distribution, WAN acceleration, ingest and playout, automation, production and media asset management systems.
  • Knowledge of orchestration engines, SOA, FIMS, RESTful services and APIs is a plus. Solutions may be on-prem, hybrid or cloud/SaaS.

Primary Responsibilities:

  • Work directly with the Sales team throughout the deal cycle.
  • Provide customer-facing technical engagement, and technical support for Account Managers and the Inside Sales team.
  • Drive new sales opportunities through active engagement with clients by probing overall technical landscape to uncover inefficiencies, limitations, lifecycle needs, and other techno-centric room-for- improvement to add overall value.
  • Coordinate with internal resources to create and assemble proposals that meet both the technical and business requirements of the client.
  • Engage directly with any required Manufacturer/Vendor Partner resource for each deal to define configuration specifications of all relevant components of proposed solution.
  • Engage with Professional Services Engineering to ensure proposed systems meet client and system functional requirements.
  • Provides coaching and training on various technologies to account managers, Inside Sales team and PS staff to strengthen their technical knowledgebase and sales skills.
  • Proactively study and track the landscape of the technology industry to locate new technologies, manufacturers and products that serve the needs of existing and potential clients.
  • Work with Business Development, Engineering, and Sales Management resources to evaluate and engage with new vendors, and provide technical input to inform strategic decisions for future growth.
  • Consistently help the company achieve and exceed Sales quota.
  • Create BOM’s, proposals, diagromatic sytem documentation for various client solutions.
  • Grow sales and market share in existing accounts
  • Grow T2 Computing’s professional services business
  • Drive customer participation across all of T2 Computing’s solution sets and manufacture partners.
  • Meet with manufactures to understand roadmap and offerings.
  • Become and maintain certifications with various appropriate manufactures.

Basic Qualifications:

    • 4 year college degree from an accredited institution
    • Minimum five years of sales amd/or sales engineering experience in a business-to-business, large enterprise, and strategic customer segment or a comparable record of technical solution expertise in a sales-focused role.
    • Strong understanding of datacenter servers, storage and networking technologies, products and vendors, as well as experience working with Broadcast/Communications/Media/Entertainment organizations or Creative Professional workflows.
    • Working knowledge of Force.com application set is desireable.
    • Detailed Knowledge of several of the following current product lines is desired: HDS, EMC, Isilon, Netapp, Quantum StorNext, Red Hat, Apple, Cisco Nexus, Cisco UCS, HP Proliant, Avid
    • Good verbal, written and presentation skills
    • Provide technology expertise and support to Enterprise Sales Account Managers.
    • Work with the Professional Services team to construct SOWs and project outlines.

Professional Skills:

  • Excellent written and verbal communication skills; ability to communicate with Senior Marketing leaders and C-level executives.
  • Professional attitude, service orientation, and a team player.
  • Broad overall business acumen.
  • Executive-level presence.
  • Demonstrated leadership in professional setting.
  • Demonstrated teamwork and collaboration in a professional setting.
  • Possess all the hallmarks of a consultant: good listener, able to ask the customer insightful questions, walk a mile in the customer’s shoes, ability to accurately document customer requirements and use cases.
  • Envelope a DevOps approach to solution development inclusive of engineering, IT, operations and production. Knowledge of both waterfall and Agile project methodologies are critical.

Cisco Network Engineer/Solution Architect

Location: New York City
Travel: Limited travel

Role Responsibilities:

The Cisco Network Engineer (CNE) requires strong technical capabilities. The individual must possess stellar people skills combined with high technical acumen and experience. The CNE works with the Professional Services (PS) team to execute networking and workflow design and deployments as well as provide service, support and troubleshooting expertise.

The CNE also supports the generation and issuance of proposals. The CNE role requires proximity to the office as most duties involve daily contact with PS project and support teams.

Key Domain Expertise:

  • Video content acquisition and ingest, video production and editing systems.
  • IP/networking for file-based production including servers, network, storage and archive configurations.
  • Software solutions including transcoding, video rendering, content delivery and distribution, WAN acceleration, ingest and play-out, automation, production, workflow and media asset management systems.
  • Knowledge of orchestration engines, SOA, FIMS, RESTful services and APIs is a plus.
  • Solutions may be on-premises, hybrid and/or cloud/SaaS.
  • The CNE is responsible for the Discovery / Design / Development / Deployment of Cisco and other Networking solutions as part of the PS Project Team.
  • The candidate will be called upon to troubleshoot networking issues with our support clients.

Primary Responsibilities:

  • Coordinate with internal resources to create proposals that meet technical and business requirements of the customer. Engage with Vendor partners and T2 PS to define configuration specs and ensure systems meet client and functional requirements.
  • Project related duties: work with PM’s throughout entire deployment lifecycle; develop project scope, functional specifications, quality assurance plans, Low Level Designs and engineering documentation as appropriate.
  • Ensure builds are in line with industry and vendor best practices.
  • Demonstrate proven success at delivering enterprise level networking solutions; mentor junior team members on best practices; act as primary networking escalation point for support engineers.
  • Create BOM’s, proposals and diagrammatic system documentation for various client solutions.
  • Meet with manufactures to understand roadmap and offerings.
  • Technical designs; technology documentation and process creation.
  • Testing compliance, handover diligence and project status.
  • Become and maintain certifications with various appropriate manufactures.

Basic Qualifications:

  • Four-year college degree from an accredited institution or suitable professional experience.
  • Minimum three years of Network Engineering experience in the Media & Entertainment/Broadcast sector with technical solution expertise.
  • Strong understanding of datacenter servers, storage and networking technologies, products and vendors, as well as experience working with Broadcast/Communications/Media/Entertainment organizations or Creative Professional workflows.
  • Working knowledge of Force.com application set is desirable.
  • Detailed knowledge of several of the following current product lines is desired: Hitachi Data Systems, EMC, Isilon, Netapp, Quantum StorNext, Red Hat, Apple, Cisco, HP Proliant, Brocade, Arista and Juniper.
  • Cisco CCNA R/S, CCNP R/S, and/or CCIE Certifications required; CSXF and/or CXSF Certifications is desired; Express Foundation Field Engineer Representative a plus
  • Working knowledge of other switching technologies.

Professional Skills:

  • Excellent written and verbal communication skills; Proficiency in technical writing.
  • Professional attitude, service orientation and a team player.
  • Broad overall business acumen.
  • Demonstrated leadership in professional setting.
  • Demonstrated teamwork and collaboration in a professional setting.
  • Possess all the hallmarks of a consultant: good listener, able to ask the customer insightful questions, ability to accurately document customer requirements and use cases.
  • Envelope a DevOps approach to solution development inclusive of engineering, IT, operations and production.